Oportun

Oportun case study provided by FlexPrint, a Flex Technology Group company

About Oportun

Oportun operates more than 300 retail financial locations and delivers bilingual (English/Spanish) customer service through retail locations, contact centers, and mobile to customers in twelve states: Arizona, California, Florida, Idaho, Illinois, Missouri, Nevada, New Jersey, New Mexico, Texas, Utah, and Wisconsin.

PREVIOUS SOLUTIONS

  • Oportun had a fragmented approach to managing output devices.  Was working with Ricoh and HP Direct.
  • Ricoh A4 devices performed poorly in retail locations.
  • Large volume of service calls and longer than expected resolution times occurred with the Ricoh’s because of lack of parts availability across the country.
  • HP Direct couldn’t provide clear escalation point for all branches across the county.

OUR SOLUTIONS

  • FlexPrint was able to provide a single source/vendor neutral solution that created a single consistent end-user experience for supplies, support, and asset management.
  • Provided Oportun a straight line connection to the FTG’s national service team.
  • Provided HP Security Manager.  As a financial company, they wanted higher level of security  at the device level and a way to automate settings across all devices.

KEY BENEFITS

  • Oportun was able to save $200k/year over a 5 year term
  • In partnership with HP, FlexPrint is providing Oportun with a routing & management “app” that automates the in-store workflow for scanning and storing documents.  
  • Oportun has a plethora of security options for the devices, and can now set up and manage security functions and firmware updates centrally.

Get in Touch