Customer Tools

Welcome to the New Customer Tools Page. We have moved the old form to give you a better experience when requesting service and support. If there is an issue on this page or a feature that wasn’t moved over please email us.

For any other questions or concerns, you can also call 888-FlexPrint (353-9774) to speak with a representative Monday through Friday from 8:00 AM EST to 5:00 PM PST.

"*" indicates required fields

How can we help today?*

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Customer Tools - Account & Contact Info

Company Name*

Customer ID Number (If Known)

Department / Mail Stop

Name*

First Last

Phone*

Email*

Address

Street Address Address Line 2 City State ZIP Code

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Request Service/Repair

Equipment ID(s)*

(FlexPrint Printer ID Number)

Equipment Make & Model

Problem/Issue - Why do you need service on this device?*

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Customer Tools - Order Toner

Equipment ID(s)*

(FlexPrint Printer ID Number)

Toner Requested*

Toner Color

Quantity

Please List the Toner Color & Quantity Needed. To add additional toner requests, press the + button

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Recycle Toner

Special Note:

When requesting a PREPAID shipping label to recycle your toner/ink cartridges, you may notice a different name and telephone number populating in the “Sent From” section of the form than what you filled in. This is occurring because there are multiple names and numbers tied to the same address.

We are aware of the problem, and are in the process of fixing the glitch. In the meantime, please disregard the auto populated name and number. Your empty cartridges will still be sent to the appropriate place for proper recycling.

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Submit Account Update

Type of Account Update*

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Account Update - New Location

Location ID / Store Number*

Location Contact Name*

First Last

Location Contact Email*

Location Contact Phone*

New Address*

Street Address Address Line 2 City State ZIP Code

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Update GL Code

Equipment ID(s)*

(FlexPrint Printer ID Number)

GL Code (Cost Center) Update*

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Update Contact Info

Please enter the store number, location ID, or physical address*

ADD CONTACTS: Please enter any contacts that need to be added to the account

Full Name

Title

Phone

Select the (+) button to enter more than one contact.

REMOVE CONTACTS: Please enter any contacts that need to be added to the account

Full Name

Title

Phone

Select the (+) button to enter more than one contact.

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Retire Equipment

Date of Retirement*

Final Equipment Meter Read*

FlexPrint ID or Serial #

Total Page Count

B&W Page Count

Color Page Count

Select the (+) button to enter more than one device.

Submit Printer Configuration Report

Max. file size: 2 MB.

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Add Equipment

Is the device tagged?*

Yes

Serial Number*

Device Make & Mode*

Device Location: Address*

Street Address Address Line 2 City State ZIP Code

Device Location: Please describe where the device is located in the building*

Is the device networked or local?*

Networked

Local

IP Address*

Do you need a FlexTG printer ID tag?*

Yes

Who should be receive the Printer Tags? (Attn:)*

Submit Printer Configuration Report

Max. file size: 2 MB.

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Request Equipment Move

Printer Tag ID #

Where would you like to move the device to?

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Submit Meter Reads

Equipment Meter Reads*

FlexPrint Asset ID#

Total Page Count

B/W Page Count

Color Page Count

To enter meter reads for more than 1 asset, click the + button.

Please enter comments below, so we can direct your request or questions to the appropriate department.*

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Contact Us

Name*

First Last

Company Name*

Customer ID # (if known)

Email*

Phone

How can we help?

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Captcha

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Make the Switch to GO GREEN!

Opt-in to our paperless invoicing delivery program to start receiving your invoices by email rather than standard postal mail. Join the growing number of FlexPrint customers who have made the switch to paperless invoices!

Request to Go Green