Streamlining Legal Operations: A Nationwide Managed Print Solution

A prominent legal firm, renowned for offering strategic and practical legal counsel across multiple disciplines such as litigation, employment, and corporate law, faced significant challenges with its printing infrastructure. Operating across 11 offices in the United States and additional international locations, the firm needed a cohesive and efficient approach to manage its extensive fleet of printing devices.

The Challenge

The firm’s previous setup involved multiple local vendors managing only the corporate fleet, resulting in a lack of visibility and coordination across its nationwide offices. With an aging fleet of printers and a major equipment refresh looming, the IT team was under pressure to find a scalable solution that could integrate seamlessly across all locations.

Strategic Solution

The firm partnered with a technology solutions provider that specialized in managed print services to address these challenges head-on. The solution was comprehensive:

• Nationwide Managed Plan: The provider implemented a single managed plan that included updating and standardizing 150 devices across all U.S. offices.
• Centralized Support and Coverage: A unified source of national coverage and support was established, ensuring consistent service across all locations.
• Equipment Refresh and Maintenance: The existing printer fleet was not only refreshed with newer, more efficient models but also maintained to prolong its service life.

Tangible Outcomes

The strategic overhaul yielded significant benefits:

• Enhanced IT Efficiency: Local IT managers were relieved from the day-to-day burdens of print management, allowing them to focus more on supporting the firm’s attorneys.
• Vendor Consolidation: The transition to a single vendor for all print-related needs facilitated smoother integration and operation across various offices.
• Cost Savings: The firm achieved annual cost savings of $20,000. Additionally, the recycling program implemented during the fleet refresh resulted in $40,000 in rebates.
• Expanded Infrastructure: An additional 150 printers were installed at no extra cost, enhancing the firm’s operational capabilities without additional financial burden.

This success study exemplifies how a well-orchestrated managed print solution can lead to improved operational efficiency, reduced costs, and enhanced support for core business functions in a large, distributed organization.