Transforming Print Solutions for a Boutique Hotel

A distinguished boutique hotel, established in 1926, sought to enhance its operational efficiency and guest experience. Part of a renowned hotel group with four locations, this boutique hotel boasts 285 spacious guest rooms, a trendy coffee lounge and bar, and an upscale fine dining restaurant.

Prior to partnering with us, the hotel had engaged FlexTG to manage its printer fleet and relied on Konica Minolta for copier services. Unfortunately, the service provided by Konica Minolta failed to meet expectations, leading to dissatisfaction. Moreover, there was a noticeable lack of a meaningful relationship between the hotel and its Konica account representative.

Recognizing the need for a comprehensive overhaul, we stepped in to provide tailored solutions to meet the hotel’s print needs effectively. We replaced the underperforming Konica copiers with new HP A3 printers and standardized the entire print fleet to 100% HP, including printers. Importantly, we positioned ourselves as partners rather than mere vendors, offering quarterly reviews, detailed data reporting, a single SLA, and a dedicated point of contact for all print-related queries and issues.

Key Benefits:

• Reduced Overall Spending: Transitioning to HP A3 printers and standardizing the print fleet led to a significant reduction in overall spending for the boutique hotel, optimizing print infrastructure while minimizing unnecessary costs.
• Single Invoice for All Print: By consolidating all print-related expenses into a single, easily manageable invoice, we simplified the billing process for the hotel, saving time and streamlining financial management.
• Reduced Burden on IT Team: Exclusive use of HP printers facilitated better driver management, alleviating the burden on the hotel’s IT team. With smoother workflows and reduced technical complexities, the IT department could focus on more strategic initiatives.
• Enhanced End-User Experience: Eliminating frustrations associated with incompatible drivers significantly enhanced the end-user experience at the boutique hotel. Easier workflows translated into increased productivity and satisfaction among staff members.

In conclusion, our partnership with this boutique hotel resulted in a transformational upgrade of their print solutions, delivering tangible benefits ranging from cost savings to improved operational efficiency and user satisfaction.